Performance problems can throw you into a bind: "Should I tell the person what I really think about his performance or should I not hurt his feelings or say something that will demotivate him?”
Too often we think we have only one of two unpleasant choices: to have a difficult confrontation or to avoid addressing the situation. And ignoring the situation for too long will likely lead to an overreaction.
There is a better way: one that enables you to recognise reality as it is - early on - and effectively address those things that need adjustment.
The MMOT consists of four steps:
1. acknowledging present reality;
2. examining people’s thinking about how it got to be this way;
3. creating a plan for what needs to change;
4. establishing a feedback system to track the improvements
This technique enables the organisation to develop a culture of continuous improvement, ongoing learning, and increasing personal and team capacity without extra cost. Not to miss!